Overview At Hoverdale (UK) Ltd., we understand that sometimes plans change and you may need to cancel your order. Our cancellation policy outlines the terms under which cancellations are accepted.
Eligibility for Cancellation • Orders can be cancelled within 24 hours of placing the order without any penalties. • If your order has already been processed or shipped, cancellation is not possible. In such cases, please refer to our Returns Policy for further guidance.
Cancellation Process • To cancel your order, please contact our Customer Service team at
cancellations@hoverdale.com or call us at +44 (0) 2475 099836 within 24 hours of placing your order. • Provide your order number and the reason for cancellation.
Refunds for Cancelled Orders • If your cancellation request is received within the 24-hour window and the order has not been processed, a full refund will be issued to your original method of payment. • Please allow 7-10 business days for the refund to be processed and reflected in your account.
Non-Cancellable Orders • Custom-made or bespoke items cannot be cancelled once production has commenced. • Orders that have already been shipped cannot be cancelled. Please refer to our Returns Policy for returning such items.
Contact Us If you have any questions about our cancellation policy, please contact us at cancellations@hoverdale.com or call us at +44 (0) 2475 099836.
A time served Mechanical engineer Matt’s background includes many high-profile projects within the Automotive Industry: The Rolls Royce Phantom, Rolls Royce Cullinan, Spyker Le-Mans racing teams, Bentley, Aston Martin, and Airbus A380. This history and knowledge of complex manufacturing and engineering projects have been transferred and further developed into the bulk material handling sector. Matt has work in Europe, North America, Indonesia, and China
He joined the bulk solids and bulk handling industry in 2019 as Managing Director of Hoverdale UK Ltd and subsequently completed a Management buyout in July 2020. The business has grown yearly, increased employment, its customer base, and worldwide reputation, and disrupted the market with groundbreaking innovative technology. Since Matt took over Hoverdale, the company has filed four patents for innovation; one was granted in 2023 for a design to improve bulk handling. The success had been driven by delivering tailored solutions to the waste recycling sectors that keep material flowing out and money flowing in.
Awards Include
2024 – Shapa company of the Year
2024- Shapa Innovation in Technology
2024- MHEA Engineer of the year
2021 – MHEA Innovation of the year
2021- IMechE Innovation award
Current Positions Include.
Group Chairman Hoverdale UK Ltd
President (MHEA) Material Handling Engineers Association
Vice Chairman: IMechE Bulk Material Handling Committee
Council Member: (SHAPA) Solids Handling & Particle Association
Member: Chartered Management Institute
Matt has been happily married to Julie for 22 years and has 4 children, 3 of which are involved within the Hoverdale group of companies. He is an RFU level 2 qualified coach and referee having been in several head coaching roles at various age groups from under 6’s to adults for his local team Nuneaton RFC. He believes in the core values that rugby teaches of Teamwork, Respect, Enjoyment, Discipline, Sportsmanship and try’s to carry this through in his day to day business activities. He is passionate at brining the next generation of young, diverse engineers into the sector through promotion of apprenticeship scheme and further education routes.
DAVID BARTER
David is an experienced leader, with a background covering Operations, eCommerce, Finance, Compliance, HR and IT. His career spans Banking, Retail and Engineering, spending the majority of his career working for ALDI as they grew to become 4th largest supermarket in the UK, including seven years on their UK board as Managing Director of IT and eCommerce.
David joined Hoverdale’s Senior Management Team in 2023 to seek a fresh challenge in a completely different industry sector. He has applied his approach to Process Improvement, Efficiency, Customer Service and Teamwork to great effect during Hoverdale’s sustained growth.
Married to Jane, with three adult sons between them, David volunteers on the board of the Nottingham Playhouse theatre as well as his local rugby and football clubs. Any spare time he spends enjoying walks with their Golden Retriever, Buzz, who is also regularly seen in the Hoverdale office.
BEN DUCHESNE
Ben is a time serviced field service engineer in the busy waste and recycling sector, who’s career moved into to managing service teams and beyond. Originally beginning his career with a HGV repair and maintenance apprenticeship with IVECO, from there travelling and working in multiple countries moving towards waste processing shredders.
Ben joined the Hoverdale team in September 2024 seeking to apply his extensive knowledge to a new area. His values and ethics fit perfectly within the Hoverdale ethos.
He is happily married to Kristina, with 4 wonderful young children; 14, 11, 8 and 5. We the children he doesn’t get much spare time. He is a family man, who enjoys spending as much time with them as possible.
